Profile & security
Shoppers have to register and login for placing Orders on the Site or can be a guest user. As part of the registration process on the Site, TIARAA may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
You shall be responsible for maintaining the confidentiality of your login ID and Password and preventing unauthorized access into your profile. You shall be responsible for all activities that occur under your Login ID.
You agree to:
- immediately notify TIARAA of any unauthorized use / breach of your password or account or where you have reason to believe that your account may be used in an unauthorized manner; and
- ensure that you exit from your account at the end of each session.
You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, TIARAA shall have the right to indefinitely suspend or terminate or block access of the Site to you.
Pricing& Availability of Products
TIARAA provides accurate product and pricing information, however errors may occur. TIARAA cannot confirm the price of the product until you make the order. If a product is listed at an incorrect price or with incorrect information due to any technical error, TIARAA shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been delivered. In the event a product is wrongly priced, TIARAA may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered, your offer will not be deemed accepted and TIARAA will have the right to modify the price of the product and contact you for further instructions using the e-mail address / mobile number provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.
Colours& Products Description
Every effort is made to display the colours of products that appear on the Site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
TIARAA attempts to be as accurate as possible in the description of the product on the Site. However, TIARAA does not warrant that the product description, colour, information or other content of the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.
TIARAA reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability.
RETURN AND REFUNDS
Note: We are not accepting returns under the Home décor category and planters category. Returns are not accepted as per guidelines for these categories.
Returns will not be accepted under the following conditions:
-Product is damaged
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
-Serial Number is tampered
-Product is used or altered
-If request is initiated after 5 days of order delivery.
IN CASE OF RETURN
Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference through an email.
In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Kindly Note: We will initiate refund of partial amount if the product is delivered.We will consider your refund only if return is applied within 3 days of delivered date.
Note: Returns will not be accepted under the following conditions:
– Product is damaged
– Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
– Serial Number is tampered
– Product is used or altered
– If request is initiated after days of order delivery.
If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount and reverse shipment fee will be charged.
Cancellation of Orders
What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
How do I sign up for a TIARAA account?
All you need to do is provide us with your name, email address and a password of your choice. Once you do that, you’ll be redirected to your account!
It’s that simple!
What are the benefits of signing up?
Signing up for a TIARAA account will give you substantial benefits and give you a superior experience while shopping. You can:
-Track all past and present orders at any time in one place!
-Receive notifications as soon as any promotion or offer gets live!
-Rate and review products!
-Never fill in your address and payment details more than once!
Do I have to have an account to place an order at TIARAA?
Yes, you need to create an account to place the order or you can order as a guest.
How do I place a TIARAA order?
You can place your order in a few simple steps –
Step 1: Click the ‘Add to Bag’ button on the products you wish to purchase and they will be added to your shopping bag Step 2: Log in to TIARAA Account through your email id and phone number, if already registered. Or else, you can also create your account. When you sign up for your TIARAA account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
Can I edit my order after confirmation?
If your order is not shipped, our team shall make the necessary changes. However, no changes would be possible to make if the order is already shipped!
How do I know that my order is confirmed?
Once your order is confirmed, you will see a confirmation page displaying
– Unique Order ID
– Listing of the item(s) you have ordered
– Shipping address.
In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.
Can I ship the products to an address that is different from my billing address?
You can do so by filling in your address as the “billing address” and the address you wish to ship your order to, as the “shipping address”
Can I leave items in my shopping bag for future purchase?
Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.
Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.
Shipping and Delivery Policies
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes.We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.
What is the range of locations to which TIARAA ships their products?
TIARAA ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the tracking details-
– Tracking number
– The courier company that is processing your order.
What is the estimated delivery time?
We dispatch most orders within 2-5 business days (i.e. excluding Sundays and public holidays).